Terms of trade

TERMS OF DELIVERY

Your MuteCard is sent as a letter via PostNord, and we deliver worldwide.
It takes between 5 and 10 business days before you have your MuteCard.

When your MuteCard is posted, you will receive an invoice via e-mail The amount will be withdrawn 5 working days later – this to insure it happens at the same time as you receive your MuteCard.

You can pay in:
– In Denmark postage is DKK 30.

abroad DKK 50
Free shipping when you buy for more than DKK 400. You can see the price before you pay.

HANDLING OF PAYMENTS

It is safe to pay by debit card on our website.

The self-payment is made through Bambora, and MuteCard will not store your credit card information.

When you enter your card information, it is done via a secure connection that uses SSL (Secure Sockets Layer). This means that the information is encrypted and no unauthorized person can read it. The amount is deducted once the transaction is approved.

You can pay via:
– Dankort
– MobilePay
– MasterCard
– Maestro
– VISA

Foreign payment cards and company cards are subject to a card fee.
The card fee depends on your payment card, the amount is displayed and the amount og the fee will show before you approve the purchase.

The money will be deducted 5 working days after the order is shipped.

WARRANTY AND COMPLAINT

MuteCard.com provides a 24 month warranty starting from the date of purchase (Purchase Act). The card will either be replaced with a new one or you will get your money back.

The warranty does not normally cover wear and damage as a result of you having used the item incorrectly or improperly.
Complaints must be made within 2 months.

In the event of a warranty case, MuteCard covers all reasonable costs.

If you want to return the item, you must cover the shipping costs yourself.

Contact MuteCard and we can help you through the process.

Note: MuteCard accepts mail by COD.

RIGHT OF WITHDRAWAL

If you choose to return the item, you must pay for the shipping costs yourself.

Once MuteCard has received the item, we will deposit the money on your card.

You have a 14-day right of withdrawal.

PRIVACY POLICY

In order to send the item to you, we use the following information:

– Name
– Address
– Phone number
– email
– number of cards you have ordered.
We do not store your payment card information.

We store information according to the following rules –

  1. Data is only available to the employee handling orders.
  2. The information is not stored encrypted.
  3. The information will not be shared with other companies.
  4. We keep your information for 24 months for the sake of the guarantee.

You are welcome to contact MuteCard for what information we have about you.

MuteCard Company Aps follows the rules of the GDPR.

COOKIES

MuteCard only uses cookies to process your order.

You can always delete cookies from your devices.

DATA RESPONSIBLE AND DATA PROCESSOR

MuteCard Company ApS
14C Hørkær
2730 Herlev

MuteCard - RFID protection
MuteCard